Refund Policy

Last updated 28 October 2026

This policy covers paid Kineform subscriptions and credit packs. It is part of our Terms of Service.

1. Try before you pay

Kineform has a free plan with the full editor, so you can check that it works for you before buying anything.

2. Subscriptions

You can cancel at any time from your billing page. Cancelling stops the next renewal; you keep the paid plan until the end of the period you have paid for. If you ask within 14 days of your first payment of a subscription and have used less than half of its included credits, we refund that payment in full.

3. Credit packs

Unused credit packs can be refunded in full within 14 days of purchase. Once credits from a pack have been used, that pack is not refundable.

4. When something goes wrong

If you were charged twice, charged after cancelling, or a paid feature did not work because of a fault on our side, we refund the affected payment or restore the credits, whatever the time since purchase.

5. Right of withdrawal (EU/EEA and UK consumers)

Consumers may have a statutory right to withdraw from a purchase within 14 days. By asking for a subscription or credits to be provided immediately, you agree that this right ends once the service or credits have been fully provided, as the law allows. Nothing in this policy limits your rights under mandatory consumer law.

6. How to ask for a refund

Email support@kineform.app from the address on your account, with the order number from your receipt. We answer within 3 business days. Approved refunds go back to the original payment method through Lemon Squeezy, our Merchant of Record, usually within 5–10 business days. Credits granted by a refunded payment are removed from your balance.